Membership Cards

Membership cards are access passes that are issued yearly to Active Members (property owners) that allow you to be able to use the facilities of the RRA. In addition to Active Members, you may request cards for your immediate family and permanent guests to use the facilities without the Active Member present. Other guests may accompany the card holder to the facilities. See the Guest Policy in the Rules and Regulations for more info.

The RomeRock Association implemented a digital membership card system in 2024. Please use the following guide to get registered and add your family members.

Once your account is created and card holders are approved, you will no longer need to carry a physical card or your phone to check-in at our facilities! Simply provide your information to the gate guard to check-in. Your guests will need to sign in.

Note: Once your account is approved, you will see that you are allotted 9 guests. This is the # of other guests you may bring with you under your card as the Active Member (more than 9 guests requires a party form to be completed).

RomeRock Association Digital Membership Card Sign-up

Before you begin!

• All of your cards will fall under a single account tied to one primary email address. You will be able to add your spouse after your account is approved as well as request other family cards.
• You will need to upload your picture. This picture must be of you or the named cardholder. Please no inanimate objects, animals, filters, or group pictures (unless they are able to be cropped to show only the card holder).
  *Tip – If using a mobile phone to upload pictures, crop the picture before uploading*
• To add your other family members, make sure you have their pictures available as well as their birth dates. Each person will have their own individual card.
• Immediate family (children, grandchildren, parents, etc.) and Permanent Guests (those whose mailing address is the same as yours) are eligible for cards.
• Guests other than immediate family members and permanent guests will not have a card of their own and must be signed in and accompanied by the card bearer.
• If you have trouble uploading pictures, email cards@roamingshores.org or stop by the office.
• Joint Owners: If you are a “J” lot, signup using that address. If you do not see your J lot listed, email us. Email us if you’re unsure of your lot #.
• Create Account and Log in: https://romerock.mokopass.com/

FAQS

1. How Do I Apply for my Digital Membership Card?
   • There are currently two (2) ways to apply for your digital membership card. Please pick the one that is the most convenient for you:
   • On Your Computer or Phone By Visiting: https://romerock.mokopass.com/
     1. Click on the “Sign Up” link at the bottom, right of the homescreen.
     2. Enter your contact information and press the “Sign Up” button.
        (If you receive an error “User not found”, the RRA has a different email address listed as the primary. Either try with your other email address or contact the office.)
     3. You will receive a verification request to the email address you provided.
     4. Go to your email and click “Verify”.
     5. Sign in with your newly created account credentials.
     6. Click on “Pool Pass Request”.
     7. Click the pen next to the blank image to upload your picture.
     8. Enter your contact information.
     9. Click Submit.
     10. At this point, your application is complete. The RRA will review your application and if approved, you will receive an approval notification to the email address you provided with next steps to access your membership card account and add your spouse and/or family members. If you are not approved, you will receive an email to the email address you provided listing what additional steps you must complete to be approved.
   • By Visiting the RomeRock Association Office:
     • Not comfortable registering on your phone or online? No problem. You can still register in person by visiting the RRA office at: 1875 US Highway 6, Rome, OH 44085. When visiting your HOA office, please make sure you bring your required documentation as outlined below as well pictures for the family members you wish to add.
2. What Documentation Will I Need to Register?
   • The documents you will need for registration will depend on whether you are a Property Owner or Renter. Note that you may add your spouse following approval. Please see the required documentation for each type of registrant:
     • A) Property Owner: Name, Property Address (or Lot#), Email, Phone and Completed Membership Application on file with the RRA.
     • B) Renters: Name, Rented Property Address (or Lot #), Email, Phone, Copy of Lease, Owner Permission Sign Off Form and Completed Special Membership Application
3. What Are Reasons My Application May Not Be Approved?
   • Should your application be denied, please contact the RRA Office to learn more. Applications may be denied if you do not submit your proper documentation or if your Dues and Assessments are delinquent.
4. How Do I Register my Spouse, Immediate Family Guests, Permanent Guests or a Babysitter?
   • After your application has been approved, you will receive an invitation to login to your account. This invitation will be emailed to the email address you provided during registration. To add additional family/household members to your account, login to your account at:  https://romerock.mokopass.com/
   • Once you have logged in:
     • Click on “Pool Pass Request” on the top left menu
     • Then Click on the “Pool Pass Request” button
     • Complete the required fields, then click “Submit”
     • The RRA office will validate your submitted family members
5. Who is Eligible for a Card?
   • The Active Members (Property Owners), Immediate Family and Permanent Guests. Please see the Guest Policy as defined in the Rules & Regulations. Those eligible remains unchanged from physical cards. Babysitters must be 15 or older and may ONLY bring the Active Member’s children. See FAQ #7 for “Other Guests”.
6. What Do I Do If I Forget or Lose My Password?
   • Having trouble remembering your password? No worries. Visit https://romerock.mokopass.com/ and click on “Forgot Password?” Enter the email address you used to register and instructions to reset your password will be emailed to you. Still need help? Please contact the RRA office at: (440) 563-3170
7. How Many Other Guests May Accompany My Family and I?
   • Active Members and their Spouse may bring 9 other guests combined.
     Note: 9 is the maximum # of other guests permitted without a completed party form.
   • Registered Immediate Family and Permanent Guests over 15 years of age may bring 2 other guests.
   • Registered Immediate Family and Permanent Guests ages 14 & 13 may bring 2 other guests the same age or older for swimming.
   • Registered Immediate Family and Permanent Guests ages under 13 must be accompanied by a carded adult for swimming.
   • Babysitters may only bring the children of the Property Owner(s), no guests.
8. What Do I Need to Present to Gate Guards To Enter the Pool?
   • To enter the Pool, simply provide your name or property address (lot #) to the gate guard at the pool check-in desk. He/she will check your photo, make sure that you have been validated and then check you in. You do not need to bring a phone, hard copy pool pass or photo ID to enter.
9. How Is Your Information Secured?
   • No digital service is 100% secure all of the time. That’s just the reality of operating in a digital world. However, our service is built upon some of the most secure technologies available on the market today.
   • The service itself is hosted by a market-leading cloud provider. This cloud provider uses some of the most secure encryption technologies available and invests heavily to ensure its security proactively confronts new and existing threats.
   • Within our digital membership card service, our vendor often use a second layer of database encryption. This technique disassociates member photos from their contact information, making it much harder to breach member data in its entirety.
   • Member data is never licensed or distributed for marketing or solicitation purposes.
   • Your digital membership account is completely separate from your member/payment portal.